Customer Support Centre

Welcome to our Customer Support Centre! Our standards for customer support are very high and we've developed this dynamic online support centre to help answer your questions about your account, your order, and much more... quickly, using the speed and flexibilty of the internet.

Note: Tickets will be answered between 9:00am and 5:30pm Monday-Friday UK time and the average response time is 48 hours.

How can we be of service to you?

To create a help ticket, start by selecting a category, then a sub-category.

1

Choose a Category

  • Customer Feedback
  • Customer Order Processing
  • Customer Service
  • Internet Issues
  • Technical Support

2

Choose a Sub-Category

  • General Feedback
  • Amend an order
  • Back order enquiries
  • Cancel an order
  • Change Account Details
  • Change Account Name
  • Change Billing Address
  • Change Billing and Shipping Address
  • Change Shipping Address
  • Credit Risk/Vetting
  • Email list removal
  • Mailing list removal
  • Stock Availability Enquiries
  • Goods not received
  • Incorrect product received
  • Proof of delivery request
  • Request consignment number
  • Request product return
  • Cannot logon since new website change
  • Comments and Suggestions
  • Error Messages
  • Forgotten password
  • I need to order on the internet by account
  • Problems placing orders
  • Post-Sales enquiries/Faulty Goods
  • Pre-Sales enquiries
  • Pre-Sales Network enquiries
  • Software Licensing

3

Please include your name, email address, and feedback.

If you wish to amend an order please provide the order number and your e mail address. Please note we are unable to amend orders that have been dispatched.

If you were advised at the time of placing your order that products were out of stock or you have not yet received your goods, please enter your query below including your order number and email address.

If you wish to cancel an order please provide the order number and your e mail address. Please note we are unable to cancel orders that have been dispatched.

If you wish to change any aspect of your account , please detail the changes below, and include your account number and e mail address

If you have recently changed your company name, please submit the change here.

If you require a change to your billing address please include the change here

If you require a change to your billing and shipping address please include the change here

If you require a change to your shipping address please include the change here

If you wish to be removed from our mailing list please provide your account details below.

Please specify the account number/email address to remove from the mailing lists here

If you wish to check stock availability before placing an order please enter the items required below, including your account number(if applic), and e mail address

If you have received an invoice for your order, and have not yet received your product/s please detail below including the invoice number and your e mail address. If you have not yet received an invoice please raise a ticket for backorder enquiry under Customer Order Processing

If the product you have received differs from that on your invoice please provide details below including the invoice number and your e mail address

Proof of delivery requests can only be provided up to 3 months following delivery. Once we receive your request we will email this to you within 48 hours

If you are awaiting order delivery and require a consignment number, please provide your order number and e mail address below

If you wish to return an item, please provide details below, including the invoice number and e mail address

Please provide your Name, Address, Phone Number, Account Number, Username along with any other pertinent information that may assist us in dealing with your issue. Apologies for any inconvenience which may have occurred.

If you have any comments or suggestions regarding our website, please post them here

Please include the EXACT error message you are receiving and details of when the error occurs. Sorry for any inconvenience.

Please provide your account number, name, address, postal code and e mail address

If you have an invoice account but only have the credit card option to order, then please submit your query here. Please include the name of your account manager, if known.

If you are able to log on but are unable to place an order, please submit the details of the problem, including at what point the process fails.

If AFTER purchasing of one of our products, you require any technical assistance please detail below including your account number and e mail address

If PRIOR to purchase you require assistance in product selection or suitability please provide details below and include your account number if applicable and e mail address

If PRIOR to purchase you require assistance in NETWORK products selection or suitability please provide details below and include your account number if applicable and e mail address

If PRIOR to purchase you require assistance in SOFTWARE LICENSING selection or suitability please provide details below and include your account number if applicable and e mail address

4

Please supply us with your e-mail address: