Digital transformation is an industry megatrend that will impact every organisation in every industry, regardless of size.
A Gartner survey reveals that 87% of senior business leaders say digitalisation is a company priority and 79% of corporate strategists say it is reinventing their business – creating new revenue streams in new ways.
There is no doubt that success will be on the side of those organisations which are ready to take advantage of new technologies and processes. Those which are not ready for change risk being left behind.
Time to act
Reinvention of a business is a mammoth challenge. Changing processes that have been in place for years and adopting new technology can be a major upheaval for any organisation. In a climate of economic uncertainty and increasing competition, not to mention the day-to-day pressures of business, it can be hard to prepare for transformation.
When faced with change, many organisations prefer to take small, incremental steps towards a new business model, but in the digital age, this approach is likely to fail. The Gartner research recognises that to drive transformation effectively an organisation must be prepared to challenge and validate its assumptions and choices. This means trying out new initiatives to gain competitive advantage.
A shared vision
Many organisations rely heavily on their in-house IT departments for everyday operations, and there is often no resource left to work on planning and implementing the key steps towards digital transformation. But there is no need to face this challenge alone.
In today’s climate of change, organisations are increasingly engaging trusted partners to work with them to accelerate their digital innovation goals.
Rather than placing an additional burden on their already overstretched IT department, businesses are turning to managed service providers (MSPs) which offer flexible ‘pay as you go’ service contracts. A reputable MSP will ensure its services are closely aligned to the business goals of its customers.
The pace of change in technology continues to overtake the ability to recruit people with the necessary skills. Organisations require access to talented partners who can help them negotiate the new waves of technology, and an MSP such as Insight is an extension of an organisation’s IT team. With Insight’s OneCall support services an organisation can receive expertise on tap.
For businesses that want to speed up their digital transformation, OneCall from Insight provides augmented cloud and data centre breakfix and maintenance support. This enables organisations to work more flexibly and adopt new applications more quickly to give them the competitive edge.
Plus as the name suggests, OneCall aims to minimise disruption to clients, resolving issues fast to ensure optimal systems performance.
When an organisation is adapting to rapidly changing conditions, it shouldn’t be held back by IT issues.
MSPs can help free up IT teams so they can focus on innovation and driving new transformational projects that deliver value to the business.
For example, Insight’s OneCall CAREnet offers its customers support on all Cisco and NetApp devices. The service provides streamlined access to certified networking professionals 24/7/365, making downtime a thing of the past.
Customers can select the service they need, from advance replacement of technology through to on-site support.
As new technologies become too complex for internal IT teams to manage, a service like OneCall can enable organisations to adopt innovations faster, without worrying about getting people with the right skills and expertise on board.
Expense can be a barrier for many businesses which are keen to embrace digital transformation but need to keep costs under control.
A new generation of MSPs not only offer flexible services, the costs associated with their services are flexible too. Insight’s OneCall consolidates its customers’ support contracts into one unified model. This approach delivers better visibility on spending so businesses know what their outlay will be right from the start.
In a changing IT landscape, cost predictability gives organisations the confidence to seize the opportunity to move forwards with their transformation projects, rather than taking a more cautious approach and losing out to faster moving competitors.
These are times of unprecedented change, and to thrive and survive organisations need a clear transformation path so they can move ahead quickly and gain competitive advantage. Working with Insight can provide this clarity without all the risks of investing in and maintaining new technology in house.
Free up your IT teams to drive new transformational projects and deliver value back to the business with Insight’s OneCall service. Visit uk.insight.com/onecall