In these challenging times, organisations have had to react and adapt quickly to a new way of working. For some, this has meant adjusting to new platforms to continue to communicate, collaborate and engage with other employees and projects across multiple devices. And since many organisations (74%) now intend to shift some of their employees to remote working permanently, now is the time to consider improving your platforms to enable Microsoft Teams with Enterprise Voice Public Switched Telephone Network (PSTN) capabilities.
With over 77 million daily active users globally, Microsoft Teams supports this new way of working, offering a unified communications platform that encompasses workplace chat, video meetings, file storage and application integration.
How can Teams be used as a telephone system?
Microsoft Teams has far greater capability than just collaboration. It provides rich functionality with features such as meetings, group conversations and file sharing. Teams also offers peer to peer audio and video chat as well as external calling (your PBX telephony solution - Private Branch Exchange).
The majority of companies across Europe already have a PBX - a private telephone network of some description, be that Avaya, Cisco, Siemens or Mitel. With most being siloed in a pure telephony functional state to ‘make and receive calls’, many businesses today are demanding much more from a telephony solution such as a feature rich ‘all in one’ collaboration experience that end users to achieve a seamless working environment and encourage greater productivity.
With this in mind, integrating your PBX into Microsoft Teams or replacing a maturing or prohibitive PBX is a consideration that plays into the hands of Microsoft Teams and CPS as Insight’s Microsoft Gold Unified Communications partner of choice. Bringing the telephony element into Microsoft Teams helps to enhance the solution. Many large organisations are already embracing and experiencing the benefits of this transition, following a historic migration from a PBX or since having a Lync/Skype for Business with Voice enabled solution. It is worth noting that with Microsoft announcing its plan to end its Skype for Business Online service on 31st July 2021, there has been no better time to discover the capabilities and benefits of Microsoft Teams.
The Microsoft Teams telephony solution can be scaled up or down to suit any size of organisation in any region or country. CPS have the experience in design and deployment of some of the most complex voice solutions, as well as the deployment in remote locations or countries with regulatory rules around telephony. One of the key advantages of Microsoft Teams is the vast capabilities that can be integrated, including Direct Routing Contact Centres and Call Recording solutions to manage interactions across the enterprise while also ensuring organisations are able to stay compliant.
Harnessing the full power of Teams enables organisations to increase their productivity and collaboration, and build business resilience. Insight, together with partners such as CPS, can address the full breadth and scale of a Teams deployment, from adoption and change management, to implementing security, compliance and governance controls. We help our clients unlock tools and strategies to customise and enhance the business’ Teams experience.
To find out more, register for the webinar: Explore the Voice and Telephony Options Available to You via Microsoft Teams