How do I return an item that has arrived damaged?
Any damaged goods must be signed for as damaged on the courier paperwork and reported to us within 48 hours. There are a few ways in which you can contact us, either by going onto your account, clicking 'Order History' and then clicking 'Process Return' on the left next to the corresponding product. Or, you can contact us on 0844 472 3242. In some instances we can send an urgent replacement however this is at Insight’s discretion.
Alternatively you can submit a returns request in our Customer Support Centre.