HPE 6-Hour Call-To-Repair Hardware Supportextended service agreement - 3 years - on-site

£1,018.99  ex VAT
£1,222.79  inc VAT

Stock

Available
Type: Extended service agreement
Service Included: Parts and labour
Location: On-site
Full Contract Period: 3 years

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  • Insight #: 0000437150
  • Mfr. #:

    U5727E

  • UNSPSC: 81112300

Overview

Product Description

For the systems most critical to your business, HP commits to resolve hardware problems within six hours when you purchase HP 6-Hour Call-to-Repair Hardware Support. When you call the HP Global Support Center - any time, 24x7x365 - a technician uses remote tools to isolate the problem. If it can't be resolved remotely, he or she dispatches a support professional to your site to ensure the repair is completed within 6 hours.

Specification

HPE 6-Hour Call-To-Repair Hardware Support - extended service agreement - 3 years - on-site
Type Extended service agreement
Service Included Parts and labour
Location On-site
Full Contract Period 3 years
Response Time 6 hours
Service Availability 13 hours a day / 5 days a week


Extended Specification

General
Full Contract Period 3 years
Location On-site
Response Time 6 hours
Service Availability 13 hours a day / 5 days a week
Service Included Parts and labour
Details
Service & Support Technical support - remote monitoring ¦ Extended service agreement - parts and labour - 3 years - on-site - response time: 6 h (distance from customer site - 80 km) - availability: 13 hours a day / Monday-Friday ¦ Extended service agreement - parts and labour - 3 years - on-site - response time: 8 h (distance from customer site - 160 km) - availability: 13 hours a day / Monday-Friday

Customer Licence Information

Program Name:

Enrolment Number:

Master Agreement Number:

Expiration Date:

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