Fujitsu takes great pride in delivering best of breed equipment for the professional business environment, and understands that its customers rely on the functional operability of these high quality capture devices for their day-to-day business needs. Whilst the company has taken measures to keep product downtime to an absolute minimum, technical problems and faults may occur from time to time. Whether its technical support issue or a hardware fault, highly trained staff are available to assist you resolve the current technical issue or to arrange an on-site repair.
Depending on the selected service level, Fujitsu Technology Solutions will respond to a fault call or even repair the faulty product within a defined time frame; this time frame is denoted contracted service level. The service is delivered during the contracted service time.