HPE Proactive 24technical support - for HPE OpenView Storage Operations Manager CA/BC EVA Band 8CN - 3 years

£14,017.99  ex VAT
£16,821.59  inc VAT

Stock

Ordered upon Request
Service & Support: Technical support
Service Included: Phone consulting
Full Contract Period: 3 years
Response Time: 2 hours

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  • Insight #: 0002533433
  • Mfr. #:

    HA111A3#8CN

Overview

Product Description

HP Proactive 24 Service is an integrated hardware and software support solution designed to help you get more from your IT investment. It combines industry-leading preventive assistance with responsive support that helps you address problems quickly and effectively.

Proactive 24 not only helps increase the return on technology investments across your IT infrastructure. It establishes a collaborative relationship between you and HP that strengthens your IT team and gives you rapid access to expertise as issues arise.

An assigned account manager is your primary contact within the HP Services support organization for proactive services and access to diverse technical resources. Your account manager works closely with your IT staff to understand your environment and goals; document all the components of your infrastructure; recommend changes to improve availability, performance, and stability; and monitor ongoing operations using state-of-the-art remote tools.

When problems occur, Proactive 24 delivers comprehensive single-point-of-contact assistance around the clock. It gives you 2-hour response for software issues and 4-hour onsite response for hardware problems.

Specification

HPE Proactive 24 - technical support - for HPE OpenView Storage Operations Manager CA/BC EVA Band 8CN - 3 years
Service & Support Technical support
Service Included Phone consulting
Full Contract Period 3 years
Response Time 2 hours
Service Availability 24 hours a day / 7 days a week
Software Title HPE OpenView Storage Operations Manager CA/BC EVA Band 8CN


Extended Specification

General
Full Contract Period 3 years
Response Time 2 hours
Service Availability 24 hours a day / 7 days a week
Service Included Phone consulting
Type Technical support
Details
Service & Support Remote monitoring - 3 years ¦ Phone consulting - 3 years - response time: 2 hours availability: 24 hours a day / Monday-Sunday ¦ New releases update - 3 years
Software
Software Title HPE OpenView Storage Operations Manager CA/BC EVA Band 8CN

Customer Licence Information

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