Popular questions

What are the delivery options?
Delivery options may vary dependant on location. Full delivery options will be visible at checkout...

How do I arrange delivery to a different address?
At checkout you will be asked to confirm your delivery address, where you will be given the option...

What are your delivery charges?
Delivery options may vary dependant on location. Full delivery charges will be visible at checkout...

Can you deliver to a different country?
Yes we are able to deliver to all EU countries, outside of the EU requires authorisation, so you...

When will my order ship?
Your order will ship when the stock is available. If you have notifications activated you will be...

When will my order ship if the product is out of stock?
Your order will ship when the stock is available in our warehouse/ DSV (drop ship vendor). If you...

How can I get an estimate of my shipping charges?
Shipping charges/ options will be dispayed at checkout. These cannot be estimated before due...

My delivery tracking information states delayed
Please note anytime or date stated for delivery is an estimate only. Insight will make every effort...

What is the cut-off time for Next-Day delivery?
This can vary with distributors, but we generally advise no later than 3pm. Orders placed for Overnight...

What Courier services do Insight use?
Insight use DHL courier service. If you have a tracking number for your order you can track the shipment...

What is your procedure with delivery outside of Mainland UK?
We are able to deliver to all EU countries and beyond but a VAT / EORI number is required. Tax/duty applicable...

How do I arrange delivery to site (Heavy Items & Specific Requests)?
Delivery costs can vary dependant on size, location and weight. If you need to arrange a special delivery please...

Goods not received – Proof Of Delivery Request?
Please raise a support ticket in our Customer Support Centre.

Have more questions?