EcoStruxure™ Asset Advisor
Remote Monitoring Service
The Schneider Electric Service Bureau will remotely monitor all connected physical infrastructure devices 24 hours a day, 7 days a week enabling secure remote trouble shooting for quick resolution of critical incidents and peace of mind.
In a Changing World, Stay Connected
With just one tap, the EcoStruxure IT app gives you access to your assets, incident tracking and online chat collaboration, keeping you in touch with Schneider Electric and your team.
24/7 expert monitoring
Remote monitoring by the Schneider Electric Service Bureau
Incidents are automatically created and tracked, providing easy access to real-time incident status, incident history and chat history.
Staff on duty
Set on or off duty status to avoid getting called by the Schneider Electric Service Bureau when you don’t want to be disturbed – we will simply call whoever is on duty in the case of a critical incident!
The personalized report provides insight into connected devices, and recommendations on how to improve device utilization and lifecycle
Real time notifications
The EcoStruxure IT app gives you an instant overview of your sensor data and alarms.
Chat collaboration on incidents
Troubleshoot alarms quickly by having Schneider Electric Service Bureau staff join in on the incident-based chat.
Proactive service dispatch
Physical infrastructure threats can be anticipated, identified, and resolved quickly and accurately with onsite support dispatch if required.
Global visibility across the hybrid ecosystem – from anywhere – with one tap access right from a smartphone
Full Mode Visibility
Alarms are bundled into incidents, and sent every 5 minutes to avoid alarm storms.
Who's On Duty Where?
Don’t waste time calling the wrong person. Get a quick overview of who is on duty on which locations.
No VPN Needed
Know the status of your data center anytime, from anywhere.
Access live sensor and device data on any device directly on your smartphone.
One place to view them all.
Instant visibility – no VPN needed
Whether on premise or on the go, instant access to live sensor data via the mobile app ensures visibility into your asset health and life cycle.
Machine data forms the basis of long-term operational insights and analytics, aimed at optimizing performance through cost reduction recommendations across the physical and IT layer, resulting in reduced equipment maintenance costs.
Schneider Electric Service Bureau
Keeping a close eye on the critical assets in your data center is key to ensuring that it’s running smoothly, at all times.
However, that does not mean you have the resources to dedicate a team to monitoring your critical infrastructure 24/7.
With the Schneider Electric Service Bureau, you can relax knowing that we will monitor your critical assets around the clock and troubleshoot for you.
Easy collaboration with your team and Schneider Electric experts
Who’s on duty here? Avoid fumbling tasks with easy status toggling to let everyone know who is at work and who is unavailable. Communicate efficiently by using the incident-based text chat. All messages are visible to the entire team. In case you need help just call the Schneider Electric service bureau directly from the app…or open a support ticket and let us assist you via chat.