AppleCare
Help Desk Support

Apple Care Help Desk Support Red Logo

Whether deploying iPhone in your enterprise or supporting Mac computers in your organisation, AppleCare Help Desk Support provides the backup expertise your frontline technology staff require.

This plan provides priority access to Apple’s senior technical support staff by telephone, 12 hours a day, 7 days a week,1 allowing you to manage resources more efficiently, improve response time and reduce training costs. The plan provides one year of coverage to two technical contacts designated by your organisation.

AppleCare Help Desk Support can be combined with Insight Managed Services, and then Insight will undertake escalations to Apple on your behalf, in order to provide support across your entire IT estate.

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Key Features

AppleCare Help Desk Support covers an unlimited number of support incidents for hardware and software diagnosis, and troubleshooting and issue isolation for Apple-based solutions. For ease of budgeting, additional iOS devices or Mac computers will not increase the cost of your AppleCare Help Desk Support contract.

Products covered under AppleCare Help Desk Support include:

  • Apple hardware3
  • Current versions of iOS, macOS, and macOS Server
  • Most Apple tools and applications, including Apple Configurator, Apple Remote Desktop, Classroom, Compressor, Final Cut Pro, GarageBand, iMovie, Keynote, Logic Pro, Mainstage, Motion, Music Memos, Numbers, and Pages.2

AppleCare
OS Support

Apple Care OS Support Red Logo

Get the IT department-level support you need when deploying macOS, macOS Server, or iOS in your organisation. AppleCare OS Support delivers phone and email support for integration, migration, and advanced server operation issues1. Whether you have occasional questions or you need assistance on a regular basis, Apple has a plan to fit your requirements. Each plan provides one year of coverage.

AppleCare OS Support plans provide enterprise-level incident support — defined as support for integration into heterogeneous environments; system components; network configuration and administration; professional software applications; web applications and services; and technical issues requiring the use of the command-line tools for resolution.2

AppleCare Help Desk Support can be combined with Insight Managed Services, and then Insight will undertake escalations to Apple on your behalf, in order to provide support across your entire IT estate.

Enquire

Key Features

AppleCare Help Desk Support covers an unlimited number of support incidents for hardware and software diagnosis, and troubleshooting and issue isolation for Apple-based solutions. For ease of budgeting, additional iOS devices or Mac computers will not increase the cost of your AppleCare Help Desk Support contract.

  • Apple hardware3
  • Current versions of iOS, macOS, and macOS Server
  • Most Apple tools and applications, including Apple Configurator, Apple Remote Desktop, Classroom, Compressor, Final Cut Pro, GarageBand, iMovie, Keynote, Logic Pro, Mainstage, Motion, Music Memos, Numbers, and Pages.2

Need to know more?

Question? Query? Or simply want to know more about how Insight and Apple can help you to transform the way you work? Just contact us.

Talk to an Apple specialist

iPad

iPad is an immersive Multi-Touch experience. It’s a faster, simpler and more engaging way to do the things you love.

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iPhone

Every iPhone features an iconic design, gorgeous Retina display, incredible performance, ultra- fast wireless, long battery life and the App Store.

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Desktops

From iMac with Retina display, to Mac mini and Mac Pro there is a Mac desktop to suit every office or workplace.

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Notebooks

When you want performance on the move MacBook, MacBook Air and MacBook Pro have all you need in a light and power efficient package.

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1 Telephone numbers and hours of operation may vary and are subject to change; local telephone fees may apply. Access to Internet-based resources requires the use of a compatible Internet service provider; fees may apply.
2 Technical support may be provided in English only. Details on support coverage and eligible Apple technologies are described under the AppleCare OS Support and AppleCare Help Desk Support Service Plan.
3 Hardware repairs that are not covered under warranty require an extended service contract, such as the AppleCare Protection Plan. Details on support coverage and eligible Apple technologies are described in the AppleCare Help Desk Support Service Plan.