Brand Values

We’re constantly looking for ways we can improve our products and our processes. Our state-of-the-art R&D centres ensure we keep adding and enhancing to our range of products, introducing new models or upgrading existing ranges to deliver improved performance, reliability, and efficiency.

All our products are designed and manufactured in-house at our own global manufacturing facilities. This means we maintain direct control over quality, performance, and supply, and ensures we continue to lead the way in the production of modern, efficient, award-winning UPS. We were the first European-based manufacturer to implement the Eco Energy Level rating, which clearly highlights a UPS’s energy efficiency and performance.

This desire to set new standards doesn’t just apply to products. Riello UPS is the first manufacturer of UPS in the UK to guarantee not just emergency response times but fix times too, thanks to our ground-breaking Diamond UPS maintenance plan.

 

 

 

Customers In Control

We pride ourselves on honesty, transparency, and expertise. Our customers deserve the confidence that both our products and the ongoing support and service they receive from us are of the highest possible quality.

The way we work gives control to the customers. We will work alongside them every step of the way to deliver customised, bespoke solutions that best-suit their own specific needs and circumstances.

And our UPS maintenance service level agreements (SLAs) have substance. They provide clarity, there are no restrictive terms and conditions, and it’s the customer who has the ultimate choice. Unlike other suppliers, there are no automatic contract renewals with us.

 

 

 

Putting Faith In Our People

None of our achievements would be possible without the hard-work, dedication, and expertise of our team. Across all levels and departments, our staff are given the encouragement, training, and support they need to deliver the very best for our customers.

Many of our team have been part of the Riello UPS family for 10, 20, even 30-plus years. Having such long-serving and loyal employees promotes continuity throughout our business. It also means we – and our customers – benefit from an incredible wealth of knowledge across the business. Whether it’s our engineers, our technical team, or our sales and support staff, our industry knowhow and experience is unsurpassed.

This expertise combined with our exceptional levels of customer service mean we build trusting, long-lasting partnerships with our customers.

 

 

 

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