Empowering business growth with end-user and infrastructure support
IMS takes care of a business’s infrastructure, end-users, and applications. IMS gives your IT department a boost – closing the skills gap by providing a 24/7 service that supports your existing team and enables them to focus on business development.
End-user support is available in local languages during business hours, or via our 24/7 UK-based operations centre. And on-site technical support is available from Insight Partners to minimise impact on business operations. Additionally, remote monitoring provides visibility of your infrastructure’s performance in real time, enabling dynamic incident resolution, optimum operation and reduced strain of managing your IT estate.
The benefits of using Insight Managed Services
The expertise your IT department needs
The infrastructure and end-user support provided through IMS delivers the expertise your IT department needs to maintain efficiency and manage operational expenditure. In addition to day-to-day support based on your bespoke requirements, IMS delivers real-time access to comprehensive IT reporting – enabling informed purchasing decisions and reducing the impact of downtime, as a supportive extension of your IT department, delivered under ITIL framework.
Comprehensive support for your team – 24/7
IMS acts as an extension of your IT department, closing the skills gap by providing a 24/7 service that supports your existing team in their roles as they concentrate on core IT infrastructure. Your IT department is still in control – able to scale the level of management carried out by Insight. And they are free to implement new solutions in their infrastructure –supported by remote technical support or on-site problem-solving from Partner engineers.
Empower everyone to deliver the best possible service
IMS offers the reassurance and back up of local support for all employees, so their jobs can be completed more efficiently and without IT issues. By making a proactive approach practical across your entire business, everyone is empowered to deliver the best possible service – with the expertise of certified analysts who can perform any fix, and the support of a partner who understands your unique requirements.
It’s easier than ever to buy your Office 365 licenses
Buying through Insight’s Cloud Solution Provider (CSP) programme gives you flexible monthly billing and built-in support so you can focus on running your business while we take care of the rest.
Why choose managed services from Insight?
Insight delivers proven end user and infrastructure support that empowers business growth. With a track record of delivering against contracted SLAs and the ability to solve almost any problem, our IMS solutions enable greater operational efficiency – freeing up IT departments to focus on business development.
With a reputation for expertise and knowledge, we truly understand our clients’ businesses and collaborate to deliver technologies that unite IT infrastructures. Our broad portfolio of services, systems and applications, and our peer-to-peer engineering relationships, all combine to transform businesses.
Need more information?
Enter a few details and a member of our team will contact you to discuss the managed service solutions that Insight can provide.