An extension of your IT team
We are committed to your ongoing success which is why we have developed a technical service team available to our partners. Our services provide you with access to the people and information needed to support your customers Office 365 and Azure journey.
Discover the full range of Insight Managed Services
Migration Services
Keep up with the increasing demand for speed, agility, scalability and cost effectiveness.
Patching Services
Insight eliminates all the management for service providers, including managing all the tools, deployment and packaging of those updates.
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Monitoring Services
Insight's Monitoring Services significantly adds to the success of your business and increases your competitive strength.
Cloud Partner Services
Insight Cloud Partner programme brings Microsoft’s best-of-breed cloud services under one offering.
IT Support on Demand
Reduce cost and effectively support your infrastructure with our expert-to-expert oversight and on-demand IT staff.
Cloud Consulting Services
From strategy and architecture to implementation and migration, we provide the full spectrum of cloud and data centre transformation services you need.
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We've got you covered.
Our service is available in the tiers Standard, Basic and Advanced. As a foundation, all service levels cover partners for unlimited issues or incidents relating to the Office 365 / Azure platform. Standard level support provides enhanced coverage, including valuable advisory services to provide guidance and optimise the Office 365 / Azure environment which includes a broader scope of problem resolution.
At Insight our main priority is to help you optimise your cloud business and exceed your customers ́ expectations.
Some of the benefits you get with Insight Managed Services
Billing and CMP Support
Multi-lingual support
within 2-4 hours
SLA & Incident Monthly Report
Security & Compliance Troubleshoot
Do you need Standard, Basic or Advanced support?
| Standard | Basic | Advanced | |
| Foundation Services | |||
| Hours of operation | 08:00-17:00 (local) Mon - Fri | 08:00-17:00 (local) Mon - Fri | 24/7 |
| UK based call centre | ✔ | ✔ | ✔ |
| Phone support | ✔ | ✔ | ✔ |
| Ticket based support system | ✔ | ✔ | ✔ |
| SLA and incident monthly support | ✘ | ✔ | ✔ |
| Response time to initial ticket request (P1/P2 hours) | 2 hours / 4 hours | 2 hours / 4 hours | 15 mins / 2 hours |
| Response time to initial phone call | 30 secs | 30 secs | 30 secs |
| Maximum named contacts | 1 | 5 | 10 |
| Service changes / updates notifications | ✘ | ✔ | ✔ |
| Notifications and advisory reports | ✘ | ✔ | ✔ |